Thursday, July 28, 2016

Product Quality Review: Baby

I spent five years working as a technical writer, during which time I wrote many reports summarizing the quality of manufactured goods. Here is the Product Quality Review for a recent product I've reviewed in depth: BABY.

Product Quality Review
Product: Baby

Issue 1: Leaky Milk Intake Valve
This one-way valve frequently malfunctions, causing milk to eject from the unit unpredictably and with messy results for the user.

Issue 2: Confusing User Interface
The user interface on this unit is quite visually appealing, but is complicated to use. The unit makes limited sounds, so the same sound can mean the unit is happy, wet, upset, or tired. Work on programming system to identify and communicate needs clearly. Until then, include an instruction manual!

Issue 3: Waste Output System is Uncontrollable
The user cannot control the timing of system waste output. Waste is ejected unpredictably in any amount at any time. Terribly inconvenient, especially paired with the leaky milk valve in #1.

Issue 4: Sleep Mode is Unreliable
The unit's sleep mode is quite challenging to enable, as the process for enabling it changes randomly. Once the unit is in sleep mode, the length of sleep is quite variably- sometimes 20 minutes, sometimes 3 hours. A reliable, simple process for enabling sleep mode is highly desired.

Issue 5: High Energy Input Required
This unit requires quite high energy levels from the user. Fixing sleep mode in #4 will significantly improve this issue. Develop more energy-efficient modes for this unit.

Issue 6: Alarm Mode is Touchy
Product will sound alarm mode randomly, loudly, and without warning. Volume control, snooze function, and off-switch would be significant improvements.

Overall Assessment: QUALITY PRODUCT- HIGHLY RECOMMEND!
Product comes highly recommended! An extremely attractive interface with innovative design features like smile and laugh modes (see image 1, below). The cuddle function is great, too. The engineers in the toddler division suggest that many of the issues with BABY product will be resolved with time.